Jefferson
Community and Technical
College
Computer
Services Help Desk
Faculty
and Staff:
if prompted
for a username and password you will need to use your active directory account
(i.e. jdoe0001) and password.
You will need to enter the username in
the format KCTCSACC\username
Student Email Problems:
If you have a question about registering,
grades or classes please contact the student information center at 502-213-4000
or studentinfo.center@kctcs.edu.
Please refer to the steps below if you
are having trouble accessing your account or reset the password
If you are a
student worker or a work study student please contact the helpdesk if you do
not have a password.
Steps for activating
your student email account or resetting the password
1) Using Internet Explorer, access the site https://webmail.kctcs.edu If you are using AOL you must open a separate session of
Internet Explorer. You cannot use
Netscape.
3) Enter your last name and student ID number
into the appropriate fields
4) You will be prompted to confirm your name and
then you will be given your login information.
You will need to set a password in order to complete the process. The password must be complex which means you
must use a mix of upper and lower case letters, numbers or symbols.
If you are still
having trouble accessing the student email website please refer to the steps
below
1) Try adding a period to the end of the URL and accessing the
site again https://webmail.kctcs.edu.
3) If you are using any firewall software (Zone Alarm...Black
Ice etc) try disabling it.
4) If you are on campus try accessing your email there and see
if that works.
5) If you are using any software to suppress web pop up
advertisements make sure it is disabled before accessing the student email
site.